Frequently Asked Questions


All sales are final. No Returns, Exchanges, Or Credits. Please carefully review your order and verify your information prior to finalizing your purchase.


All sales are final. Items deemed defective are eligible for exchange. To request a defective exchange, please contact us within 48 hours of receiving your product. Please note that we do not accept returns or issue replacements caused by improper use or installation of the product.


Orders placed on our website will be processed within 1-3 business days. During the holiday season order processing may take up to 5-7 business days. We do not process orders on the weekends, Any orders made during the weekend will be processed on the next following business day.


We only ship to the address provided at checkout. Please verify your information prior to finalizing your purchase. Import Culture is not responsible for duties, taxes, or customs fees under any circumstance. Buyer is accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.


We accept PayPal, Visa, MasterCard, And E-Transfer. Your order will be charged once checkout is completed. We reserve the right to accept, decline or cancel your order for any reason.